The Michigan Unemployment Agency (UIA) is joining a U.S. Department of Labor initiative that will analyze challenges at the agency and recommend resources or processes to address fraud, case backlog, equity, and system modernization. Michigan is one of the first 18 states to participate in the program. The main goal is to prevent, detect, and recover funds from fraud; promote equitable access; ensure the timely payment of benefits; and reduce workload backlogs. The program is funding through the American Rescue Plan Act.
The team of experts will work closely with UIA staff to understand agency limitations that were magnified during the COVID-19 pandemic, particularly in the ability of criminals to take advantage of system weaknesses to steal benefits. They will develop recommendations that will have near-term positive impacts in each focus area. The solutions may include activities such as workflow adjustments, process improvements, technology updates, and/or revising communication.
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